General Terms and Conditions

This page sets out the rules that govern use of our platform. It explains how we and you interact, what we expect from account holders, and the steps we take to manage activity on the site. We ask that you read these terms carefully before registering or placing any wagers, deposits or withdrawals.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we agree otherwise in writing. You must not share login details and you must notify us immediately if you suspect unauthorised access. We may suspend, restrict or close accounts where we reasonably believe the account is compromised, used fraudulently or in breach of these terms.

Eligibility requirements

To open and operate an account you must meet our eligibility criteria. You must be of legal age to gamble in the United Kingdom and provide truthful personal information during registration. We may refuse registration or close accounts where requirements are not met or where local law prevents you from using our services.

Acceptable platform use

Use the platform for lawful, permitted activity only. You must not attempt to manipulate games, collude with other players, exploit technical faults, or use automated tools to place bets. Abusive behaviour toward staff or other users, money laundering, chargeback abuse and multi-accounting are prohibited and may result in account closure and forfeiture of funds.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate terms which form part of these conditions. Bonuses may carry wagering requirements, contribution rules and bet limits. We may exclude certain games, deposit methods or account types from promotions. Where we detect bonus abuse we reserve the right to void bonuses, withhold winnings and close accounts.

Deposits and withdrawals

All deposits must originate from payment methods in your name. We apply verification checks before processing withdrawals; you may be asked to provide identity and address documents and, where relevant, source of funds information. Processing times, minimums and limits are published in your account cashier and may vary by payment method. We may temporarily block withdrawals while we carry out security or compliance checks.

Payment limits and controls

You can set or reduce deposit and loss limits from your account settings. We may also impose limits for risk management. Requests to increase limits may be subject to review and will not take effect until approved.

Dispute resolution

If you have a complaint contact our support team in the first instance. We aim to investigate and respond promptly. If you remain dissatisfied you may escalate the matter as described in our complaints procedure available in your account. You can also seek independent advice on your rights outside these channels.

Updates to terms and conditions

We may update these terms from time to time. Where changes are material we will notify registered users by email or in their account. Continued use of the site after changes implies acceptance of the updated terms. You should check this page regularly for the latest version.